Karthik Chakkarapani is SVP & Chief Information Officer and Head of Enterprise AI at Zuora, where he leads enterprise IT, data, business operations, and AI transformation in support of the company’s Total Monetization vision. A forward-looking technology executive with more than 20 years of global leadership experience across SaaS, technology, and industrial enterprises, he is known for driving large-scale digital and AI-powered business transformation that delivers measurable growth, efficiency, and competitive advantage, particularly in fast-growing mid-market and late-stage pre-IPO environments. At Zuora, he has architected next-generation operating models leveraging agentic AI, predictive analytics, and autonomous workflows, resulting in multi-million-dollar cost reductions, significant SaaS rationalization, and AI-enabled customer health and growth propensity models that directly impact retention and revenue.

Previously, Karthik served as SVP, Chief Digital & Information Officer for the Americas at Signify and held senior transformation leadership roles at Cisco and Salesforce, where he helped accelerate shifts to recurring revenue models, modernize customer lifecycle experiences, and unlock profitable growth through data-driven decision intelligence. Widely recognized as a transformative CIO and AI business leader, he has received numerous industry honors, including Gartner’s Eye for Innovation, CSO 100 & Zenny Award for Zero Trust Transformation, and recognition as a Global Top 150 Business Transformation Executive by Constellation Research. He is also a frequent conference speaker, executive advisor, and mentor to emerging CIOs, bringing a consistent focus on aligning technology, AI, and operating models with real business outcomes.