About

Karthik Chakkarapani is an AI product usage and adoption systems builder focused on turning AI capabilities into real-world engagement, decisioning, and revenue impact at enterprise scale. He builds systems that ensure AI is not just deployed, but actively used driving adoption, workflow execution, and measurable business outcomes.

He leads Enterprise AI as SVP, Chief Information Officer and Head of Enterprise AI at Zuora, where he builds AI systems that drive product usage at scale by embedding intelligence directly into workflows and revenue processes to improve engagement, retention, and growth.

He works across enterprise IT, data, and AI systems in support of Zuora’s Total Monetization vision, focusing on AI adoption, AI product usage systems, agentic AI, predictive intelligence, and adaptive workflows that improve decisioning and customer outcomes. This is grounded in “customer-zero” adoption models that validate AI in real production environments before scaling across the enterprise.

Across his career, Karthik has led large-scale transformation of customer-facing systems across SaaS and enterprise platforms, focusing on AI-driven customer lifecycle systems spanning acquisition, retention, and expansion. At Salesforce and Cisco, he helped re-architect customer experience systems across GTM, sales, post-sales, and commerce, enabling data-driven revenue motions and embedding intelligence into customer workflows.