Why AI Will Redefine SaaS and the CIO Mandate
AI isn’t replacing SaaS—it’s transforming how businesses interact with it. Instead of navigating multiple applications, employees will increasingly rely on AI to translate intent into action, using SaaS systems as the underlying infrastructure. This shift moves SaaS into the background as “plumbing,” while AI becomes the intuitive interface or “faucet” that delivers outcomes on demand. […]